Privacy Policy

This Privacy Policy ("Policy") is published by pmbet ("we", "us", "our") and applies to all users ("you", "your", "User") who access or interact with the pmbet website located at https://pmbet.cam (the "Platform"), regardless of the device or method of access used.

pmbet is an English-language online betting information and education platform serving Pakistani users and individuals in other jurisdictions where accessing such content is lawfully permitted. We are committed to processing personal data in a transparent, lawful and fair manner, consistent with applicable data protection principles and international best practice.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into this document. By using the Platform, you acknowledge that you have read and understood this Policy.

The following definitions apply throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person ("data subject"), including name, email address, IP address, device identifiers and behavioural data.
• "Processing" — any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure and destruction.
• "Data Controller" — pmbet, as the entity that determines the purposes and means of processing personal data collected through this Platform.
• "Data Processor" — a third party that processes personal data on behalf of pmbet under a contractual obligation and under our documented instructions.
• "Cookies" — small text files stored on your device by a web browser at the request of a website, used to remember preferences and session information.
• "Sensitive Data" — a special category of personal data requiring enhanced protection, including health data, biometric data, financial account details and government-issued identity documents such as the CNIC.
• "Platform" — the pmbet website at https://pmbet.cam, including all pages, subdomains, features and associated services.

pmbet collects personal data through several channels. The categories of data we may collect are described below. We do not collect data beyond what is necessary for the stated purposes.

Data You Provide Directly

Data Collected Automatically

We process personal data only where we have a lawful basis for doing so. The primary lawful bases we rely upon are:

• Legitimate Interests: Processing necessary for our legitimate interests in operating and improving the Platform — for example, analytics to understand how Pakistani users from Lahore or Karachi navigate our content — where such interests are not overridden by your fundamental rights.
• Consent: Where we rely on your freely given, specific, informed and unambiguous consent — for example, optional marketing communications or non-essential cookie categories. You may withdraw consent at any time without detriment.
• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when accessing the Platform — for example, maintaining support communications.
• Legal Obligation: Processing necessary for compliance with a legal obligation to which pmbet is subject, including responding to lawful requests from competent authorities.

We use the personal data we collect for the following specific purposes:

• Platform Operation: To deliver, maintain and improve the content, features and technical infrastructure of the pmbet Platform.
• Analytics & Performance: To understand how users interact with the Platform — including which betting guides, payment explainers and responsible gambling resources are most useful — so we can improve content quality.
• User Support: To respond to enquiries, complaints or feedback submitted through the Platform's contact channels.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent, abusive or unlawful use of the Platform, including attempts to access content from prohibited jurisdictions.
• Legal Compliance: To comply with applicable laws and to respond to lawful requests from regulatory authorities or courts of competent jurisdiction.
• Communications: To send you service-related notifications or, where you have opted in, information about content updates relevant to Pakistan betting markets, PSL coverage or responsible gambling resources.

We do not process your personal data for purposes other than those listed above without first obtaining your explicit consent or establishing a separate lawful basis.

pmbet does not sell, rent or trade your personal data. We may share data only in the limited circumstances described below:

• Service Providers (Data Processors): We engage carefully selected third-party service providers — such as web hosting providers, analytics platforms and IT security services — to support Platform operation. These providers act as Data Processors under written agreements and are contractually prohibited from using your data for any purpose other than providing their services to us.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts or regulatory bodies where required to do so by applicable law, court order or binding regulatory directive, or where necessary to protect the rights, property or safety of pmbet, its users or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale or restructuring of pmbet, personal data held by the Platform may form part of the transferred assets. Affected users will be notified of any such transfer and their rights will be preserved.

The personal data we collect may be processed on servers located outside of Pakistan. Where data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections in your home jurisdiction.

Safeguards we may rely upon for international transfers include:

• Standard Contractual Clauses (SCCs) or equivalent contractual data protection mechanisms with the receiving entity.
• Transfers to jurisdictions recognised as providing an adequate level of data protection by applicable authorities.
• Binding corporate rules where data is transferred within a group of companies.

If you have questions about the specific safeguards applicable to any international transfer of your data, please contact us at [email protected].

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Our general retention approach is as follows:

• Usage and Technical Data: Typically retained for 13 months from the date of collection to support analytics and security monitoring, after which it is anonymised or deleted.
• Support Communications: Retained for a period of up to 3 years from the date of the last communication to allow us to address any follow-up queries or disputes.
• Marketing Preferences: Retained until you withdraw your consent or unsubscribe, plus a short additional period to ensure suppression lists are applied correctly.
• Legal Obligation Data: Retained for as long as required by applicable law — for example, to comply with anti-money laundering record-keeping requirements where applicable.

When personal data is no longer required, we delete it securely or anonymise it in such a way that it can no longer be attributed to you as an identifiable individual.

The pmbet Platform uses cookies and similar tracking technologies to provide a functional, analysable and personalised browsing experience. The following categories of cookies may be active on this Platform:

• Strictly Necessary Cookies: Essential for the basic operation of the Platform. These cookies enable core functions such as page navigation, security and session management. They cannot be disabled without preventing the Platform from functioning correctly.
• Performance & Analytics Cookies: Used to collect information about how users interact with the Platform — including pages visited, time spent and navigation paths — to help us improve content quality and technical performance. Data collected is aggregated and not used to identify individual users.
• Preference Cookies: Remember your settings and preferences — such as language selection — to provide a more personalised experience on return visits.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the Platform. Consult your browser's help documentation for instructions on cookie management. Common browsers used in Pakistan — including Chrome, Firefox, Safari and Edge — provide granular cookie control settings.

pmbet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your browser or mobile device and our servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar before submitting any information.
• Access Controls: Access to personal data held by pmbet is restricted on a strictly need-to-know basis, with role-based access controls enforced across internal systems.
• Infrastructure Security: Server infrastructure is protected by firewalls, intrusion detection systems and regular security audits conducted by qualified third parties.
• Data Pseudonymisation: Where appropriate, personal data is pseudonymised to reduce the risk of harm in the event of a security incident.

Whilst we take all reasonable precautions, no internet transmission or electronic storage system is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

Subject to applicable law, you have the following rights in relation to your personal data held by pmbet. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days or within the timeframe required by applicable law.

We will not charge a fee for exercising these rights unless a request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or refuse to act on the request, with written explanation provided.

The pmbet Platform is strictly intended for adults aged 18 years or above — or the higher minimum age required by the relevant operator or license jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and believe that a minor has provided personal data to pmbet without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete any such data from our systems.

pmbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may provide additional notice through Platform announcements or other appropriate channels.

We encourage you to review this Policy periodically to remain informed about how your personal data is being protected. Your continued use of the Platform following any update constitutes acceptance of the revised Policy. If you do not agree to any updated terms, please discontinue use of the Platform and contact us to request deletion of any data we hold about you.

If you have any questions, concerns or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the pmbet data team using the details below. We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days.